We are accepting only VISA, Mastercard, American
Express, and Bitcoin (BTC) as forms of payment.
Frequently Asked Questions | EPY Host Services
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What form of payments do you accept?
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Can I change my payment method?You can choose your method of payment for each invoice.
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What is the delivery speed of dedicated servers?Dedicated servers are typically delivered within 1 to 3 business days from payment confirmation*. Delivery times may vary depending on the location, so feel free to reach out to us for further details.
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What is your cancellation policy?To cancel your service, please ensure that your cancellation request is submitted at least 7 days before the next due date of the service.
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How do I order additional IPs?To request additional IPs, simply submit a request through our support system, and our staff will promptly assist you.
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How much do additional IPs cost?The pricing for additional IPs varies significantly depending on the location. For more details, please reach out to our sales team.
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Can I install my own ISO?We maintain a list of available ISOs. If the operating system you desire isn't currently listed, feel free to reach out to our support team, and we can explore adding it for you.
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What is your SLA?Our SLA can be found here.
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Do you offer managed services?We exclusively provide unmanaged services for our dedicated servers. Consequently, you are accountable for backing up any critical data on your server and assuming full responsibility for any server configurations or modifications. For users who prefer a hands-off approach, we offer a comprehensive Managed Service plan as an upgrade for an additional charge.
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What does "Fair Usage" mean?We implement a fair usage policy to ensure equitable sharing of network resources. Although there may not be explicit usage limits on bandwidth, our fair usage policy aims to prevent excessive consumption that could negatively other users. Excessive usage will result in bandwidth throttling.
